Frequently Ask Questions
Do You Have Any Questions?
Have questions about SaasyPOS? Find answers to common inquiries right here in our FAQ section.
Yes, SaasyPOS allows you to make inventory adjustments easily. You can manually adjust stock levels for reasons such as damaged goods, theft, or transfers between stores, and the system will update inventory records accordingly.
SaasyPOS provides a variety of inventory reports, including stock levels, transfer reports, low-stock items, and inventory adjustment details. These reports help you monitor stock performance, plan reorders, and maintain optimal inventory levels.
Yes, SaasyPOS automatically updates stock levels in real time after each sale. This ensures your inventory records remain accurate and up-to-date, helping you manage stock levels more efficiently.
Yes, SaasyPOS provides low-stock and out-of-stock alerts. You can set minimum stock levels for each product, and the system will notify you when it's time to reorder, helping you avoid stock shortages.
Yes, you can transfer your current inventory and customer data to SaasyPOS. The system supports data import in common formats like CSV, and SaasyPOS support is available to assist with the process to ensure a smooth transition.
Yes, SaasyPOS is designed to handle inventory management across multiple store locations. You can track stock levels at each location, transfer inventory between stores, and generate consolidated reports to manage your entire business from one platform.
SaasyPOS allows you to categorize and organize products by attributes such as category, department, manufacturer, or vendor. This makes it easier to manage large inventories and quickly find specific items.
Yes, SaasyPOS allows you to track inventory using SKUs, barcodes, and assigning multiple barcodes to products that tend to fluctuate due to manufacture packaging changes. This provides flexibility in managing and searching for products, making stock management more efficient.
Yes, SaasyPOS supports different units of measurement for inventory items. You can manage products that are sold by individual units or cases, making it adaptable to various types of businesses.
SaasyPOS helps streamline inventory audits and reconciliations by allowing you to compare actual stock counts with system records. You can perform periodic audits, track discrepancies, and make necessary adjustments directly in the system.
Yes, SaasyPOS includes tools to manage supplier orders and deliveries. You can create purchase orders, track incoming shipments, and update inventory levels once deliveries are received, ensuring smooth supplier management and stock replenishment.
SaasyPOS supports multiple types of loyalty programs, including points-based systems, tiered rewards, and purchase-based discounts. This flexibility allows you to choose the loyalty model that best fits your business and customer base.
Yes, customers can track their loyalty points and rewards in real-time. SaasyPOS updates points immediately after each transaction, allowing customers to see their balance on their receipt and at checkout allowing them redeem rewards whenever they are eligible.
Yes, SaasyPOS allows you to create special promotions for different customer groups. You can offer exclusive discounts or limited-time offers to reward special customer groups and enhance engagement.
Yes, customers can redeem loyalty points both online and in-store. SaasyPOS seamlessly integrates loyalty rewards across sales channels, making it easy for customers to use their points no matter where they shop.
Yes, SaasyPOS offers built-in features for managing customer loyalty programs. You can create and track loyalty programs that reward customers based on their purchases, helping to encourage repeat business and customer retention.
SaasyPOS offers a wide range of reports, including sales reports, inventory reports, customer purchase history, and financial summaries. These reports help you gain insights into various aspects of your business, from tracking daily transactions to analyzing long-term trends.
Yes, SaasyPOS allows you to export reports into various formats, including Excel (CSV) and PDF. This makes it easy to share reports with your team, integrate them into other systems, or to simply keep hard copies handy.
Yes, SaasyPOS provides real-time reporting capabilities. This means you can access up-to-date sales, inventory, and performance data anytime, allowing you to make informed decisions on the fly.
Yes, SaasyPOS allows you to generate customized reports based on specific data points. You can filter reports by date range, product category, or location to focus on the information most relevant to your business needs.
Yes, SaasyPOS provides training and onboarding for new users. This includes guided setup assistance, live demos, and step-by-step instructions to help you get the system up and running smoothly.
Yes, SaasyPOS has an extensive knowledge base and FAQ section that covers common issues and questions. These resources are available 24/7 and provide detailed guides on using the system, troubleshooting problems, and optimizing its features.
Yes, SaasyPOS provides different levels of support depending on your subscription plan. Higher-tier plans typically include priority support with faster response times, dedicated account management, and personalized assistance.
SaasyPOS offers multiple customer support options, including email support, live chat, and phone support. Depending on your subscription plan, you may have access to priority support for faster response times.
Yes, SaasyPOS offers tutorials and training materials, such as video guides, and documentation, to help new users familiarize themselves with the system and its features.
Yes, SaasyPOS encourages feedback on the quality of support. After resolving an issue, you can rate your experience and provide comments, which helps improve the overall support experience for all users.
SaasyPOS offers several pricing plans to accommodate different business needs, including lite, standard, plus, and premium plans. Each plan includes various features and capabilities, so you can choose the one that best fits your business requirements.
Yes, you can change your SaasyPOS pricing plan at any time. If your business needs evolve, you can upgrade or downgrade your plan according to your requirements, with changes typically taking effect at the start of your next billing cycle.
Yes, SaasyPOS offers discounts for long-term subscriptions. You can receive reduced rates if you commit to an annual plan, providing cost savings compared to monthly billing.
SaasyPOS handles pricing for additional users or locations by offering scalable options. You can add more users or locations as needed, and the cost will be adjusted based on your subscription plan and the number of additional users or locations.
No, SaasyPOS does not have hidden fees. The pricing structure is transparent, and any additional costs, such as for extra users or advanced features, are clearly outlined. You will be informed of any applicable fees before they are charged.
Yes, SaasyPOS offers both monthly and annual payment options. You can choose the billing cycle that best suits your budget and business needs, with annual plans often providing cost savings compared to monthly billing.
Yes, SaasyPOS offers a free trial that allows you to explore the system and its features before committing to a subscription. The trial typically includes access to most of the core functionalities, so you can evaluate how well it fits your business needs.
SaasyPOS is cloud based point of sale, all data is securely backed up on Daily, Weekly and monthly intervals automatically using backup services provided by Microsoft Azure.
Yes, SaasyPOS allows you to manage employee access and permissions easily. You can assign different roles to staff members, control what features and data they can access, and track their activity within the system to maintain control over your business operations.
The SaasyPOS App is compatible with all major Android and iOS Tablets; we are working to have a mobile phone version available soon. The system is cloud-based and the web platform can be accessed from any device with an internet connection, providing flexibility for business owners to manage their operations on the go.
Setting up SaasyPOS is simple and user-friendly. The system comes with guided setup instructions, and SaasyPOS support is available to assist with any questions or challenges you might encounter during the process. You can have your system up and running quickly, customized to fit your business needs.
Yes, SaasyPOS is compatible with a wide range of hardware, including barcode scanners, receipt printers, cash drawers, and more. It works with standard POS hardware, ensuring a smooth and integrated setup for your business operations.
The checkout process in SaasyPOS is highly secure. The system uses encryption to protect sensitive customer data and integrates with PCI-DSS compliant payment gateways. This ensures that both your business and customers are protected against fraud and data breaches.
Yes, SaasyPOS includes features to handle refunds and exchanges with ease. You can process returns, issue refunds, and update inventory automatically, ensuring smooth operations and customer satisfaction during the refund or exchange process.
A cash discount in retail is a reduction in price offered to customers who pay with cash instead of using credit cards or other payment methods. This can help businesses avoid transaction fees associated with card payments and incentivize customers to use cash.
Standard, and above plans allow for unlimited users and registers in SaasyPOS. The system is scalable, enabling you to grow your business by adding as many registers and users as needed, while still maintaining full control over user permissions and access.
SaasyPOS supports a variety of payment methods, including credit and debit cards, mobile payments (Zelle, Venmo, PayPal), and cash transactions. It also integrates with leading payment gateways to ensure secure and smooth payment processing.
SaasyPOS is designed with robust security measures to ensure that all transactions are handled safely. It uses encryption for sensitive data, complies with industry standards like PCI-DSS, and integrates with secure payment gateways to protect both merchant and customer information.
Yes, SaasyPOS provides comprehensive reporting tools that allow you to generate detailed payment reports. You can track transaction fees, revenue, sales performance, and more, giving you insights into your business's financial health.
SaasyPOS allows businesses to accept partial payments across multiple tender types on the same invoice, making it easy for customers to pay a portion of their invoice on credit or debit cards and remaining balances via cash or other payment types. The system tracks these payments and updates the balance accordingly.
Yes, SaasyPOS fully supports contactless payments, including options like Apple Pay, Google Pay, and NFC-enabled cards, offering a fast and convenient checkout experience for your customers.
Yes, SaasyPOS allows you to make inventory adjustments easily. You can manually adjust stock levels for reasons such as damaged goods, theft, or transfers between stores, and the system will update inventory records accordingly.
SaasyPOS provides a variety of inventory reports, including stock levels, transfer reports, low-stock items, and inventory adjustment details. These reports help you monitor stock performance, plan reorders, and maintain optimal inventory levels.
Yes, SaasyPOS automatically updates stock levels in real time after each sale. This ensures your inventory records remain accurate and up-to-date, helping you manage stock levels more efficiently.
Yes, SaasyPOS provides low-stock and out-of-stock alerts. You can set minimum stock levels for each product, and the system will notify you when it’s time to reorder, helping you avoid stock shortages.
Yes, you can transfer your current inventory and customer data to SaasyPOS. The system supports data import in common formats like CSV, and SaasyPOS support is available to assist with the process to ensure a smooth transition.
Yes, SaasyPOS is designed to handle inventory management across multiple store locations. You can track stock levels at each location, transfer inventory between stores, and generate consolidated reports to manage your entire business from one platform.
SaasyPOS allows you to categorize and organize products by attributes such as category, department, manufacturer, or vendor. This makes it easier to manage large inventories and quickly find specific items.
Yes, SaasyPOS allows you to track inventory using SKUs, barcodes, and assigning multiple barcodes to products that tend to fluctuate due to manufacture packaging changes. This provides flexibility in managing and searching for products, making stock management more efficient.
Yes, SaasyPOS supports different units of measurement for inventory items. You can manage products that are sold by individual units or cases, making it adaptable to various types of businesses.
SaasyPOS helps streamline inventory audits and reconciliations by allowing you to compare actual stock counts with system records. You can perform periodic audits, track discrepancies, and make necessary adjustments directly in the system.
Yes, SaasyPOS includes tools to manage supplier orders and deliveries. You can create purchase orders, track incoming shipments, and update inventory levels once deliveries are received, ensuring smooth supplier management and stock replenishment.
SaasyPOS supports multiple types of loyalty programs, including points-based systems, tiered rewards, and purchase-based discounts. This flexibility allows you to choose the loyalty model that best fits your business and customer base.
Yes, customers can track their loyalty points and rewards in real-time. SaasyPOS updates points immediately after each transaction, allowing customers to see their balance on their receipt and at checkout allowing them redeem rewards whenever they are eligible.
Yes, SaasyPOS allows you to create special promotions for different customer groups. You can offer exclusive discounts or limited-time offers to reward special customer groups and enhance engagement.
Yes, customers can redeem loyalty points both online and in-store. SaasyPOS seamlessly integrates loyalty rewards across sales channels, making it easy for customers to use their points no matter where they shop.
Yes, SaasyPOS offers built-in features for managing customer loyalty programs. You can create and track loyalty programs that reward customers based on their purchases, helping to encourage repeat business and customer retention.
SaasyPOS offers a wide range of reports, including sales reports, inventory reports, customer purchase history, and financial summaries. These reports help you gain insights into various aspects of your business, from tracking daily transactions to analyzing long-term trends.
Yes, SaasyPOS allows you to export reports into various formats, including Excel (CSV) and PDF. This makes it easy to share reports with your team, integrate them into other systems, or to simply keep hard copies handy.
Yes, SaasyPOS provides real-time reporting capabilities. This means you can access up-to-date sales, inventory, and performance data anytime, allowing you to make informed decisions on the fly.
Yes, SaasyPOS allows you to generate customized reports based on specific data points. You can filter reports by date range, product category, or location to focus on the information most relevant to your business needs.
Yes, SaasyPOS provides training and onboarding for new users. This includes guided setup assistance, live demos, and step-by-step instructions to help you get the system up and running smoothly.
Yes, SaasyPOS has an extensive knowledge base and FAQ section that covers common issues and questions. These resources are available 24/7 and provide detailed guides on using the system, troubleshooting problems, and optimizing its features.
Yes, SaasyPOS provides different levels of support depending on your subscription plan. Higher-tier plans typically include priority support with faster response times, dedicated account management, and personalized assistance.
SaasyPOS offers multiple customer support options, including email support, live chat, and phone support. Depending on your subscription plan, you may have access to priority support for faster response times.
Yes, SaasyPOS offers tutorials and training materials, such as video guides, and documentation, to help new users familiarize themselves with the system and its features.
Yes, SaasyPOS encourages feedback on the quality of support. After resolving an issue, you can rate your experience and provide comments, which helps improve the overall support experience for all users.
SaasyPOS offers several pricing plans to accommodate different business needs, including lite, standard, plus, and premium plans. Each plan includes various features and capabilities, so you can choose the one that best fits your business requirements.
Yes, you can change your SaasyPOS pricing plan at any time. If your business needs evolve, you can upgrade or downgrade your plan according to your requirements, with changes typically taking effect at the start of your next billing cycle.
Yes, SaasyPOS offers discounts for long-term subscriptions. You can receive reduced rates if you commit to an annual plan, providing cost savings compared to monthly billing.
SaasyPOS handles pricing for additional users or locations by offering scalable options. You can add more users or locations as needed, and the cost will be adjusted based on your subscription plan and the number of additional users or locations.
No, SaasyPOS does not have hidden fees. The pricing structure is transparent, and any additional costs, such as for extra users or advanced features, are clearly outlined. You will be informed of any applicable fees before they are charged.
Yes, SaasyPOS offers both monthly and annual payment options. You can choose the billing cycle that best suits your budget and business needs, with annual plans often providing cost savings compared to monthly billing.
Yes, SaasyPOS offers a free trial that allows you to explore the system and its features before committing to a subscription. The trial typically includes access to most of the core functionalities, so you can evaluate how well it fits your business needs.
SaasyPOS is cloud based point of sale, all data is securely backed up on Daily, Weekly and monthly intervals automatically using backup services provided by Microsoft Azure.
Yes, SaasyPOS allows you to manage employee access and permissions easily. You can assign different roles to staff members, control what features and data they can access, and track their activity within the system to maintain control over your business operations.
The SaasyPOS App is compatible with all major Android and iOS Tablets; we are working to have a mobile phone version available soon. The system is cloud-based and the web platform can be accessed from any device with an internet connection, providing flexibility for business owners to manage their operations on the go.
Setting up SaasyPOS is simple and user-friendly. The system comes with guided setup instructions, and SaasyPOS support is available to assist with any questions or challenges you might encounter during the process. You can have your system up and running quickly, customized to fit your business needs.
Yes, SaasyPOS is compatible with a wide range of hardware, including barcode scanners, receipt printers, cash drawers, and more. It works with standard POS hardware, ensuring a smooth and integrated setup for your business operations.
The checkout process in SaasyPOS is highly secure. The system uses encryption to protect sensitive customer data and integrates with PCI-DSS compliant payment gateways. This ensures that both your business and customers are protected against fraud and data breaches.
Yes, SaasyPOS includes features to handle refunds and exchanges with ease. You can process returns, issue refunds, and update inventory automatically, ensuring smooth operations and customer satisfaction during the refund or exchange process.
A cash discount in retail is a reduction in price offered to customers who pay with cash instead of using credit cards or other payment methods. This can help businesses avoid transaction fees associated with card payments and incentivize customers to use cash.
Standard, and above plans allow for unlimited users and registers in SaasyPOS. The system is scalable, enabling you to grow your business by adding as many registers and users as needed, while still maintaining full control over user permissions and access.
SaasyPOS supports a variety of payment methods, including credit and debit cards, mobile payments (Zelle, Venmo, PayPal), and cash transactions. It also integrates with leading payment gateways to ensure secure and smooth payment processing.
SaasyPOS is designed with robust security measures to ensure that all transactions are handled safely. It uses encryption for sensitive data, complies with industry standards like PCI-DSS, and integrates with secure payment gateways to protect both merchant and customer information.
Yes, SaasyPOS provides comprehensive reporting tools that allow you to generate detailed payment reports. You can track transaction fees, revenue, sales performance, and more, giving you insights into your business’s financial health.
SaasyPOS allows businesses to accept partial payments across multiple tender types on the same invoice, making it easy for customers to pay a portion of their invoice on credit or debit cards and remaining balances via cash or other payment types. The system tracks these payments and updates the balance accordingly.
Yes, SaasyPOS fully supports contactless payments, including options like Apple Pay, Google Pay, and NFC-enabled cards, offering a fast and convenient checkout experience for your customers.